Cleaning fees are always refunded if the guest did not check in.
The Ternmate service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Ternmate service fee if they decide to cancel.
Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given to Ternmate within 24 hours of check-in.
Ternmate will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Ternmate for any other reason permitted under the Terms of Service. Please review these exceptions.
Applicable taxes will be retained and remitted.
Moderate: Full refund 5 days prior to arrival
Cleaning fees are always refunded if the guest did not check in.
The Ternmate service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Ternmate service fee if they decide to cancel.
Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given to Ternmate within 24 hours of check-in.
Ternmate will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Ternmate for any other reason permitted under the Terms of Service. Please review these exceptions.
Applicable taxes will be retained and remitted.
Strict: 50% refund up until 1 week prior to arrival
Cleaning fees are always refunded if the guest did not check in.
The Ternmate service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Ternmate service fee if they decide to cancel.
Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given to Ternmate within 24 hours of check-in.
Ternmate will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Ternmate for any other reason permitted under the Terms of Service. Please review these exceptions.